PRIVACY POLICY

Effective Date: 09/01/2025
Last Updated: 02/27/2026

Welcome to The Canvas Company (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.canvascompanyusa.com (the “Site”), make a purchase, or otherwise interact with us.

This Privacy Policy also includes disclosures required under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

By using our Site, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect personal information directly from you, automatically when you use our Site, and from third parties.

Under California law, “Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to a particular consumer or household.

A. Identifiers

Name
Billing and shipping address
Email address
Phone number
IP address
Account login credentials

B. Commercial Information

Products purchased
Order history
Cart activity
Payment information (processed securely via Shopify and payment processors; we do not store full credit card numbers)

C. Internet or Network Activity

Browser type
Device information
Operating system
Pages visited
Referring URLs
Interaction data

D. Geolocation Data

Approximate location based on IP address

E. Inferences

Preferences based on browsing behavior and purchase history

We do not collect sensitive personal information such as Social Security numbers, driver’s license numbers, or precise geolocation.

2. HOW WE USE YOUR INFORMATION

We use personal information for the following business purposes:

Process and fulfill orders
Process payments
Deliver products
Provide customer support
Send transactional communications
Send marketing emails and advertisements
Improve our website and user experience
Prevent fraud and enhance security
Comply with legal obligations

We may combine information from different sources to improve our services.

3. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to:

Service Providers

Shopify (e-commerce platform)
Payment processors
Shipping carriers (FedEx, DHL, USPS)
IT and hosting providers
Email marketing providers (e.g., Mailchimp)
Advertising platforms (e.g., Meta Ads, Google Ads)

These parties process data on our behalf for business purposes.

Advertising & Analytics Partners

We use tracking technologies (such as Meta Pixel and Google Analytics) that may share certain identifiers and browsing behavior with advertising platforms to deliver personalized ads.

Under California law, this may be considered “sharing” for cross-context behavioral advertising.

Legal Compliance

We may disclose information:

To comply with law
To respond to legal requests
To protect our rights or prevent fraud

4. SALE OR SHARING OF PERSONAL INFORMATION (CALIFORNIA NOTICE)

We do not sell personal information in exchange for money.

However, we may “share” personal information (such as online identifiers and browsing behavior) with advertising partners for targeted advertising purposes.

California residents have the right to opt out of:

Sale of personal information
Sharing of personal information for cross-context behavioral advertising

To opt out, you may:

Click the “Do Not Sell or Share My Personal Information” link on our website, or
Email us at hello@canvascompanyusa.com with the subject line: “CCPA Opt-Out Request”

We will honor verified opt-out requests as required by law.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to:

Operate our website
Maintain shopping cart functionality
Analyze website traffic
Deliver personalized advertising

You can manage cookie preferences through your browser settings.

California residents may opt out of certain tracking used for advertising purposes as described above.

6. DATA RETENTION

We retain personal information only as long as necessary to:

Provide services
Complete transactions
Comply with legal obligations
Resolve disputes
Enforce agreements

Retention periods vary depending on the type of information and legal requirements.

7. YOUR PRIVACY RIGHTS

A. California Residents (CCPA/CPRA Rights)

If you are a California resident, you have the right to:

1. Right to Know

Request information about:

Categories of personal information collected
Categories of sources
Business or commercial purposes
Categories of third parties disclosed to
Specific pieces of personal information collected

2. Right to Delete

Request deletion of personal information, subject to certain legal exceptions.

3. Right to Correct

Request correction of inaccurate personal information.

4. Right to Opt-Out

Opt out of:

Sale of personal information
Sharing for cross-context behavioral advertising

5. Right to Limit Use of Sensitive Personal Information

We do not use sensitive personal information for purposes requiring limitation.

6. Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

8. MOBILE MESSAGING AND SMS PRIVACY

By providing your phone number and opting in to receive SMS messages from The Canvas Company, you consent to receive recurring marketing and transactional text messages (such as order updates, promotions, and reminders).

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at hello@canvascompanyusa.com.

We respect your privacy. Your mobile information will not be sold, rented, or shared with third parties for their marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information with service providers who assist us in delivering messages (such as messaging platforms), but only for operational purposes and not for marketing use.

B. How to Exercise Your Rights

To submit a request:

Email: hello@canvascompanyusa.com
Subject Line: “Privacy Rights Request”

You may also call us at:
+1 (407) 501-7080

We may need to verify your identity before processing requests.

You may designate an authorized agent to submit a request on your behalf.

We will respond within the time required by applicable law.

9. CHILDREN’S PRIVACY

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If we discover such information has been collected, we will delete it.

10. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure.

11. BUSINESS TRANSFERS

If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

12. GOVERNING LAW

This Privacy Policy is governed by the laws of the United States and the State of Delaware.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be effective upon posting with a revised “Last Updated” date.

14. CONTACT INFORMATION

The Canvas Company
Auream Arbor Ltd. DBA The Canvas Company
16192 Coastal Highway
Lewes, DE 19958-3608
United States

Email: hello@canvascompanyusa.com
Phone: + 1 (800) 448-9356