SHIPPING POLICY
Effective Date: 02/27/2026
Thank you for choosing The Canvas Company.
All of our products are custom printed to order. Please review the shipping details below.
1. Production Time
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Standard production time: 5–10 business days
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Large or complex orders may require additional time
You will receive a confirmation email once your order ships.
2. Shipping Carriers
We ship via trusted carriers such as:
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FedEx
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DHL
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UPS
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USPS
Carrier selection depends on destination and package size.
3. Delivery Time
Estimated delivery times (after production):
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U.S. Domestic: 4–7 business days
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International: 5–15 business days
Delivery times are estimates and not guaranteed.
4. Tracking
Once shipped, you will receive a tracking number via email.
The customer is responsible for monitoring shipment status.
5. Signature Requirement
Some orders may require a signature upon delivery to ensure secure receipt.
6. Shipping Address Accuracy
Customers are responsible for providing accurate shipping information.
We are not responsible for:
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Delays due to incorrect addresses
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Failed delivery attempts
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Packages returned due to incorrect information
Additional shipping charges may apply for reshipment.
7. International Orders
International customers are responsible for:
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Customs duties
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Import taxes
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VAT
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Brokerage fees
These fees are not included in product or shipping pricing.
8. Lost or Stolen Packages
If tracking shows delivered but you did not receive the package:
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Contact the carrier first.
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Then contact us at hello@canvascompanyusa.com.
We are not responsible for theft after confirmed delivery.