RETURN POLICY
Effective Date: 02/27/2026
Because all wallpaper and mural products are custom printed to order, we maintain a limited return policy.
1. Non-Returnable Items
We do not accept returns for:
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Custom printed wallpaper or murals
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Opened or used products
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Orders with customer-provided measurement errors
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Color differences due to screen display variations
All sales are considered final unless the product is defective.
2. Eligible Returns (Damaged or Defective Items Only)
You may request a return or replacement if:
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The product arrived damaged
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There is a verified production defect
You must notify us within 5 calendar days of delivery.
Email: hello@canvascompanyusa.com
Include:
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Order number
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Clear photos of product and packaging
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Description of issue
3. Return Authorization
If approved:
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We will provide written instructions.
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Unauthorized returns will not be accepted.
4. Replacement vs Refund
At our discretion, we may:
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Reprint affected panels
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Issue store credit
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Issue a partial or full refund
5. Inspection Before Installation
Customers must inspect all panels before installation.
We are not responsible for installation costs or damages once the product has been installed.